Frequently Asked Questions
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
As of March 1, 2018 our lead time is 3-4 weeks after order payment/processing. Then delivery is dependent on where you live and what UPS service you select. If you need your hive or feeder for a specific deadline, please contact us directly and we will do our best to accommodate your request.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
Please call (855) 542-4483 to speak with Angelique or Ross. You may also email us at firstname.lastname@example.org.
HOW CAN I RETURN A PRODUCT?
Unopened, damaged or defective products purchased directly from HB Hive Company may be returned up to 30 days after receipt for a full refund of purchased price (proof of purchase must be provided). Simply call or email us for a return authorization and further instructions. Items that have been used (in contact with bees or honey) cannot be returned.